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021 809 1100 / R310 Stellenbosch 7600, South Africa / View Map

Shipping & Returns

 Please note that the online wine sales from this store is only for South African delivery. For online purchases in Europe, please visit our partner store here, or view other options on the International buyers tab.


SHIPPING POLICY

We strongly suggest that you request shipping your order to a business address.

By law we may only deliver packages containing wine to an adult (at least 18 years of age). Shipments will not be delivered if the recipient is not 18 years of age, or does not have an acceptable form of identification such as an identity document, driver's license, passport or birth certificate.

If no one is available at your requested delivery address when we deliver the products you ordered, our courier will retain the products and we will tell you about the attempted delivery.

If the courier returns the products to us, you must pay for any further delivery. We are not be liable for any loss occasioned by any delay in the delivery of any order.

By law we may only deliver products to physical addresses and may not deliver products to Post Office boxes.

Shipping and delivery is estimated based on availability of the products you ordered and receipt of your payment. Orders are confirmed by email. Delivery takes about 10 working days.

 

RETURN POLICY

We guarantee the quality of the wines we produce, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, complete the return process by following these steps:

1.Log into your account,

2.view the order using the “Complete Orders” link under the “My Account” menu, and

3.click the “Return Item(s)” button.

We will notify you by email of your refund once we’ve received and processed the return product.

You may return unopened products within 30 days of delivery for a full refund if the return is a result of our error (eg you received an incorrect or defective product), or you received damaged goods.

You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the courier (five to ten working days), the time it takes us to process your return once we receive it (three to five working days), and the time it takes your bank to process our refund request (five to ten working days). But in many cases you will receive a refund sooner.

 

REFUND POLICY

Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by cheque or electronic funds transfer. 

 

© Spier Wines (Pty) Ltd 2011 Version 1 – May 2011